Q – Do you guys have a physical Location ?
A – We do not have a storefront location as we are purely an e-commerce site.
Q – How do I place an Order
A – Here is a step-by-step guide in placing your order with 420WeedUK:
2.) Click on the desired product(s), choose your quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.
3.) At the “View Cart” page; you can edit your order, apply coupons, redeem points and view shipping costs.
4.) When you “Checkout” the order, you will receive an email with the payment instructions.
Note: Partial payments are NOT accepted. Do not forget to include your PO# in the notes section when sending Bank transfer or Bitcoin
- Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.
Q – How is my Order Packaged?
A – We ship out all orders discretely so there is no indication of what is inside. Our products are packaged in smell-proof bags for extra security and privacy and vacuum sealed.
Q – What Should I do If I don’t receive my Order ?
A – If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at firstname.lastname@example.org
We will not be held liable for lost orders due to:
- mistakes by the postal office
- wrong address/unit # given by customer
- seized at postal facility
- stolen packages after delivery
If a track & trace is filed, the shipping company will conduct an investigation which can take up to two weeks to complete.
Q – How long does delivery take after my package has been shipped ?
A – Once your order has shipped, allow up to *5 business days to receive your order with Standard and Free delivery, and up to *2 business days with Xpress delivery.
* Please note that, delays may happen that is far beyond our control that will delay your delivery
When tracking your package, please look out for the status “Item out for Delivery”, as this will indicate the package has left the sorting facility and is on the way to
** Shipping Companies may experience delays on Statutory Holiday, Holiday Seasons and when experiencing extreme weather conditions **
What Should I do If I received the wrong Order ?
Did you receive a defective or damaged product? Please do not hesitate to let us know via:
- Chat on the web page
- Email at email@example.com
- Opening a support ticket right here on the web page
We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:
*IT IS VERY IMPORTANT TO FOLLOW THESE STEPS*
- The order number
- Details outlining the incorrect order
- *Please ensure to include photos or a video of the incorrect order*
- VACUUM BAG MUST STILL BE ATTACHED
- FAILURE TO DO SO WILL RESULT IN YOUR ORDER NOT BEING CORRECTED.
Once we have these details, we will do our best to resolve any product issues with you as fast as possible.
PLEASE NOTE: You have up to 24 hours to notify us of anything wrong with the order.
Q – Bank transfer has been sent, why is my order still on hold ?
A – Our system only moves orders into processing once your bank transfer or bitcoin payment has been matched against your order number (included in the notes section of your payment). After it has been accepted your order will be moved to processing.
*Please allow up to 2 hours for your BACS transfer to reflect on our payment system.
If your order remains on hold for longer than 12 hours and your bank transfer is still pending, this is because we have not received your payment or you did not follow the instructions provided when sending the transfer.